These terms govern the hire of vehicles from Vanzo. By booking a van with us, you agree to them. Full terms are provided with your booking confirmation and hire agreement.
A booking request is an enquiry, not a confirmed reservation. Your booking is confirmed once we've agreed the vehicle, dates and price with you. Rates shown on the site are indicative and confirmed on quote.
Drivers must hold a valid UK car licence and provide ID and proof of address at collection. Age, licence-held period and any endorsement conditions are confirmed at the time of booking and must be met before the vehicle is released.
A refundable deposit is required and is held on the hirer’s payment card for the duration of the hire. Payment for the hire is taken at collection. The deposit is returned after the vehicle is returned in good condition, subject to any deductions for damage, missing fuel, fines or charges. The deposit amount is confirmed at booking.
Vehicles must be used lawfully and only by the named driver(s) named on the hire agreement. The vehicle must not be used for any unlawful purpose, for hire or reward, for towing beyond its rated capacity, or taken outside the UK without our prior written consent. Any mileage allowance applicable to your hire is confirmed at booking.
The vehicle is supplied with a set fuel level and must be returned at the same level. Where it is returned with less, the shortfall will be charged.
Vehicles are supplied with insurance and mechanical breakdown cover. An insurance excess applies, which is the maximum the hirer is liable for towards the cost of damage to the vehicle. The hirer is responsible for damage caused during the hire, including tyres and punctures, misfuelling, and damage resulting from misuse or negligence. The excess amount is confirmed at booking.
Vehicles are collected from and returned to our depot at 147 Drakemire Drive, Glasgow G45 9SA, during our opening hours. Vehicles must be returned by the agreed date and time; late returns may incur additional charges.
If you need to cancel or amend a booking, please contact us as soon as possible. Our cancellation and refund terms are confirmed at the time of booking.
Vanzo is not liable for any loss, delay or inconvenience arising from a vehicle being unavailable or breaking down, except to the extent required by law. Nothing in these terms limits liability that cannot be limited under applicable law.
Questions about these terms? Call 0141 474 7250 or use our contact form.
Last updated: August 2026